Shipping Policy

Domestic Shipping:

We use a combination of FedEx, UPS, and USPS. We strive to find the least expensive method of shipping and will find the most appropriate method based on the size and weight of your order.

International Shipping:

At this time we are unable to ship items internationally.

Christmas Shipping:

If placing an order to be received by Christmas, please place your order no later than 1PM EST on December 14th.

Return Policy

We want you to be happy with the purchases you make. You may return or exchange items within 30 days of the shipment’s receipt.

NO RETURNS ON PLUSH ITEMS. This includes stuffed animals, Stella Baby Dolls, Pebble Dolls, and any items that have fabric in open packaging. 

All items must be returned in their original condition and original packaging.

If you are unsure if your item qualifies for return, please contact the store. (503) 325-2996.

Sending Your Return/Exchange To Our Store:

Wrap the package securely. Use the original packing material, if possible. Mail the package to the address below:

Purple Cow Toys 1380 Commercial St. Astoria, OR 97103

For your protection, we recommend you send your return/exchange with an insured, trackable carrier, like UPS. We do not recommend overnight or second-day shipping due to the expense.

Once we receive your item, we’ll send you confirmation via email.

We will process your return/exchange within 3-5 days after receipt of your package.

For credit card purchases, we credit the card you used for the order 3-5 business days after we receive the returned item at our store.

Is the item you want to return a gift? We will issue a store credit under your name and email you a confirmation. You can use the store credit in-store and for phone orders only. 

If you don’t have your packing slip, please include your order number and your contact information with the returned package.

Note: Unless the return/exchange is due to an error, we cannot refund shipping charges.

Damaged/Incorrect Items:

If you received a damaged or incorrect item in your order, we want to fix the problem. Please contact us by phone or email, or bring the item to the store so that we can address the issue accordingly.

Please keep in mind that on occasion, damage may occur to boxes and packaging while en route from our store to their destination. This is accidental and is usually limited to just the box or the item packaging itself. Only very rarely is the actual item damaged during shipping.

 

Thanks For Shopping At Purple Cow Toys!